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FAQ

REGISTRATION & MY ACCOUNT

How do I change my account information?

As soon as you log on to your account with your email address and password, it will direct you to your account overview to update/edit your account information.

How do I reset my password?

Please click here to reset your password.

Do I need to register before placing an order?

Yes you do need to register before placing an order. Our registration process is fast, free, and will save you time for future purchases. Click here to register.

GENERAL

I’m a health professional, can I use the the Superhero Foods resources?

Foodbank WA encourages the use of the Superhero Foods resources by health professionals.

Please note that we do not permit the use of the Superhero Foods resources when there is a cost to the patient/client.

Please click on the Terms & Conditions for more information.

Can I access resources I have previously downloaded?

Yes, you can view your download history by viewing your ‘My Account’ page.

I cannot find the answers to my question, how do I reach Customer Service?

Please contact Foodbank WA on (08) 9258 9277 or send your question to superherofoods@foodbankwa.org.au.  Alternatively, you can fill out our online form here.

How can I obtain hard copies of resources for free?

Registered School Breakfast Program schools are eligible to obtain free hard copy resources, such as breakfast placemats and recipe booklets.

Other schools (non SBP schools) can purchase hard copies of resources.

Health organisations which hold formal partnership agreements with Foodbank WA are eligible to obtain free hard copies of resources. For more information please email superherofoods@foodbankwa.org.au

To find out if your school is eligible for the School Breakfast Program, visit the Healthy Food for All website – www.healthyfoodforall.com.au

 

 

What are Superhero Foods?

Secretly disguised as Everyday Foods, Superhero Foods have super powers that protect us from their arch villains Decay, Illness and Obesity. The Superhero Foods energise, protect and build healthy bodies. However, trying to destroy our healthy way of life are the tempting Zombie Foods. The Zombie Foods are high in fat, sugar and salt we want to avoid these foods so we don’t look and feel like a Zombie.

Developed by Foodbank WA as a nutrition education resource for primary school aged children, the Superhero Foods characters aim to empower children to make healthy lifestyle choices. Superhero Foods provide a fresh approach to teaching nutrition and cooking using key messages and themes linked to the current guidelines promoted in the Australian Guide to Healthy Eating.

MY ORDER

Is there a limit on the amount of hard copy resources I can order?

Yes, quantity limits apply to large orders of hard copy resources.  Limits are shown in the product description page.

For bulk orders please contact us to discuss your requirements superherofoods@foodbankwa.org.au

I ordered a downloadable product, where is the download?

If you have ordered downloadable resources you will receive download links via email. Resources which include multiple items (e.g. lesson plans) will be provided in zip files.

You can view your download history by viewing your ‘My Account’ page.

How long will my order take?

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 3 business days from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

What are your postage fees?

If you are a registered Foodbank WA School Breakfast Program school or a health organisation which we have a memorandum of understanding with, you are not required to pay postage. Please contact Foodbank WA if you have a query.

Foodbank WA provides free postage to registered School Breakfast Program schools and health organisations which hold formal partnership agreements with Foodbank WA.

A flat rate postage fee of $5.00 applies for non SBP schools and other customers within Western Australia.  Foodbank WA reserves the right to modify postage fees at any time. Additional fees may apply for large/bulky orders and all Australian destinations outside Western Australia.

Foodbank WA will contact you prior to dispatching your order to provide an estimate of the additional cost.

 

How do I know you’ve received my order?

If you have ordered downloadable resources you will receive download links via email.

You can view your download history by viewing your ‘My Account’ page.

Can I modify or cancel my order?

Please contact Foodbank WA  by the end of the day of your order (or the end of the next business day if order placed on a weekend day) to determine if your order can be modified or cancelled.

Is my privacy and personal information secure on your site?

Yes, please refer to the Terms & Conditions which can be found here

What kind of payment options do you accept?

Currently we accept payment via credit card (Visa and MasterCard) via secure e-way payment gateway.

Can I order by phone?

Unfortunately, we do not take orders over the phone. However, you may order directly from our online website. Click here to shop.

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